Return Policy - Vertabrae Clothing

Your Satisfaction, Our Priority

Cancellation Policy

⚠️ Important: $25 Cancellation Fee

If you place an order and cancel it immediately, a $25 processing fee will be deducted from your refund. This fee covers transaction, system processing, and administrative costs and is non-refundable.

Product Returns

You can return any product purchased from our website within 30 days of receiving it.

Return Conditions:

Product must be unused and unworn.
Original packaging must be intact.
All tags must be attached.
Product must be in its original condition.

To start a return, contact our customer service team with your order number. Return shipping costs are the customer’s responsibility unless the return is due to an error on our part.

Refund Process

Once we receive and inspect your return, we will process the refund within 5 business days. Refunds will be credited to your original payment method.

Refund Steps:

Return received.
Product inspection.
Refund processed within 5 business days.

Product Exchanges

We do not offer direct exchanges. To exchange a product, return the unwanted item following our return process and place a new order for the item you want.